Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude: A gender-difference approach

    Authors

    D. J. W. Kwun

    Comments

    Authors: contact us about adding a copy of your work at STARS@ucf.edu

    Abbreviated Journal Title

    Int. J. Hosp. Manag.

    Keywords

    Campus foodservice attributes; Quality; Perceived value; Satisfaction; Consumer attitude; Gender difference; CUSTOMER SATISFACTION; BEHAVIORAL INTENTIONS; QUALITY; MODEL; FOOD; LOYALTY; CONSEQUENCES; ANTECEDENTS; HEALTH; Hospitality, Leisure, Sport & Tourism

    Abstract

    This study explores a conceptual framework incorporating interrelationships among campus foodservice attributes, perceived value, satisfaction, and effects of these on consumer attitude. Mediating roles of perceived value and satisfaction as well as gender differences in attitude formation process also are investigated within the conceptual framework. Results confirm that enhanced performance in service and product quality, menu, and facility have favorable effects on perceived value, satisfaction and, ultimately, on consumer attitude. However, the attitude-formation process and mediating roles of perceived value and satisfaction differ notably between male and female consumers. (C) 2010 Elsevier Ltd. All rights reserved.

    Journal Title

    International Journal of Hospitality Management

    Volume

    30

    Issue/Number

    2

    Publication Date

    1-1-2011

    Document Type

    Article

    Language

    English

    First Page

    252

    Last Page

    261

    WOS Identifier

    WOS:000288470600005

    ISSN

    0278-4319

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