The Florida Benchmarking Consortium A Local Government Performance Measurement and Benchmarking Network

    Authors

    S. R. Boyer;L. L. Martin

    Comments

    Authors: contact us about adding a copy of your work at STARS@ucf.edu

    Abbreviated Journal Title

    Public Perform. Manag. Rev.

    Keywords

    benchmarking; Florida Benchmarking Consortium; performance measurement; Public Administration

    Abstract

    This case study describes how local governments in Florida have come together to create the Florida Benchmarking Consortium (FBC), a performance measurement and benchmarking system that utilizes common services, service definitions, and performance metrics. The adoption of a common approach made it possible to avoid many of the challenges that confront local governments when they create their own unique stand-alone performance measurement and benchmarking systems, but the FBC nonetheless has had to overcome four major challenges pertaining to (1) membership, (2) service metrics vs. community metrics, (3) developing a balanced set of performance metrics, and (4) the actual utilization of performance measurement data for benchmarking purposes.

    Journal Title

    Public Performance & Management Review

    Volume

    36

    Issue/Number

    1

    Publication Date

    1-1-2012

    Document Type

    Article

    Language

    English

    First Page

    124

    Last Page

    137

    WOS Identifier

    WOS:000308235700006

    ISSN

    1530-9576

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