Student satisfaction with online learning in the presence of ambivalence: Looking for the will-o'-the-wisp

    Authors

    C. Dziuban; P. Moskal; L. Kramer;J. Thompson

    Comments

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    Abbreviated Journal Title

    Internet High. Educ.

    Keywords

    Online learning; Student ambivalence; Psychological contract; Student; satisfaction; Prototype; Idealized cognitive model; PSYCHOLOGICAL CONTRACTS; Education & Educational Research

    Abstract

    The authors contend that ambivalence students feel toward online courses modifies the dimensionality by which they evaluate their learning experiences. The data from this study show that as student ambivalence increases, so do the number of elements they use to evaluate their courses. As the student view of a course becomes more complex those elements by which they make judgments become much more independent of each other. The authors hypothesize that models students develop to evaluate course quality is a function of agency, psychological contracts, ambivalence, prototype theory, intuition, idealized cognitive models and satisfaction. Published by Elsevier Inc.

    Journal Title

    Internet and Higher Education

    Volume

    17

    Publication Date

    1-1-2013

    Document Type

    Article

    Language

    English

    First Page

    1

    Last Page

    8

    WOS Identifier

    WOS:000315550600001

    ISSN

    1096-7516

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