Continuance use intention of enterprise instant messaging: a knowledge management perspective

    Authors

    H. Ajjan; R. Hartshorne; Y. X. Cao;M. Rodriguez

    Comments

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    Abbreviated Journal Title

    Behav. Inf. Technol.

    Keywords

    enterprise instant messaging; decomposed theory of planned behaviour; knowledge creation; knowledge retention; knowledge transfer; INFORMATION-TECHNOLOGY USAGE; EXPECTATION-CONFIRMATION MODEL; POST-ADOPTION BELIEFS; WEB 2.0 TECHNOLOGIES; ORGANIZATIONAL KNOWLEDGE; MANAGING KNOWLEDGE; SELF-EFFICACY; PERFORMANCE; SYSTEMS; IMPACT; Computer Science, Cybernetics; Ergonomics

    Abstract

    Instant messaging has been widely utilised by a variety of types of organisations to improve the efficiency and effectiveness of internal communication and knowledge management (KM). To date, though, the continuance use of enterprise instant messaging (EIM) and its impact on KM outcomes have not been well understood in both academia and practice. This paper uses the decomposed theory of planned behaviour to explore factors that influence continual usage of EIM applications within organisations, as well as the impact of the continuance use decisions on knowledge creation, transfer, and retention within organisations. Our results are useful in developing guidelines and strategies to increase the likelihood of the continuance use of EIM and to improve the potential outcome of its use within organisations.

    Journal Title

    Behaviour & Information Technology

    Volume

    33

    Issue/Number

    7

    Publication Date

    1-1-2014

    Document Type

    Article

    Language

    English

    First Page

    678

    Last Page

    692

    WOS Identifier

    WOS:000337355700003

    ISSN

    0144-929X

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