Title
Achieving IT Program Goals with Integrative Conflict Management
Abbreviated Journal Title
J. Manage. Inform. Syst.
Keywords
conflict management; goal commitment; goal consensus; goal; understanding; IT program; IT projects; means consensus project; integration; project management; INFORMATION-SYSTEMS DEVELOPMENT; GLOBAL VIRTUAL TEAMS; SOFTWARE-DEVELOPMENT; DEVELOPMENT-PROJECTS; CONTENT VALIDITY; SETTING; PROCESS; MENTAL MODEL; PERFORMANCE; INTERDEPENDENCE; IMPACT; Computer Science, Information Systems; Information Science & Library; Science; Management
Abstract
Information technology (IT) programs are collections of projects structured to meet goals established by top management regarding the use of technology. Prior research has established the importance of commitment to the organizational goals set by top management and a shared understanding of the goals among the project teams. However, conflicts occur among project teams due to pursuit of their own goals, their unique approaches to completion of required tasks, and their individual need for limited resources. These conflicts need to be resolved in a fashion that leads to the pursuit of program goals, not the independent goals lodged in individual projects. We develop a model of an IT program environment to study the effects of goal interdependence among projects and shared understanding of organizational goals on promoting integrative conflict management (ICM). ICM techniques yield agreement on decisions in the face of conflicting ideas. In turn, ICM promotes arrival at an agreement about implementation means and commitment to the IT program goals, which are better achieved as a result. The model presents a new perspective for research on conflict that considers the specific resolution process to be a key component in the attainment of goals. Practitioners should instill integrative conflict resolution techniques into program and project processes as a fundamental means of achieving goals critical to the organization.
Journal Title
Journal of Management Information Systems
Volume
31
Issue/Number
1
Publication Date
1-1-2014
Document Type
Article
Language
English
First Page
79
Last Page
106
WOS Identifier
ISSN
0742-1222
Recommended Citation
"Achieving IT Program Goals with Integrative Conflict Management" (2014). Faculty Bibliography 2010s. 5516.
https://stars.library.ucf.edu/facultybib2010/5516
Comments
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