The Development and Evaluation of the Perceptions of Competence and Responsiveness Scale

    Authors

    J. A. Steen; S. Smith;D. L. Jackson

    Comments

    Authors: contact us about adding a copy of your work at STARS@ucf.edu

    Abbreviated Journal Title

    J. Soc. Serv. Res.

    Keywords

    Competence; psychometric analysis; responsiveness; service quality; social service agency; QUALITY-OF-CARE; SOCIAL-WORK; SERVICE QUALITY; Social Work

    Abstract

    The objective of this study was to assess the validity and reliability of a new scale designed to capture perceptions of public agency competence and responsiveness. The initial version, consisting of 20 items, was administered to 134 graduate students. Following exploratory factor analysis, the final model consisted of 8 items and 2 factors: one representing competence and the other representing responsiveness. This model explained 50% of the variance. The measure demonstrated both convergent validity (r = -.219) and internal consistency ( = .81). This measure has the potential for applications in research projects involving perceptions relevant to support for various human service configurations.

    Journal Title

    Journal of Social Service Research

    Volume

    36

    Issue/Number

    2

    Publication Date

    1-1-2010

    Document Type

    Article

    Language

    English

    First Page

    118

    Last Page

    127

    WOS Identifier

    WOS:000274426900004

    ISSN

    0148-8376

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