High Impact Practices Student Showcase Fall 2025

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Course Code

LDR

Course Number

3215

Faculty/Instructor

Dr. Virginia Koch

Faculty/Instructor Email

Virginia.Koch@ucf.edu

About the Author

Usman Ahmed is a second-year undergraduate student at UCF who is pursuing a Health Sciences major (Pre-Clinical Track). A second-year LEAD Scholar, Usman is enrolled in LDR 3215: Advanced Leadership, where they volunteered at the Dr. P. Phillips Hospital, operated by Orlando Health, as part of the course.

Usman Ahmed thanks Laura Casado, the Volunteer Coordinator of the hospital, for providing the opportunity to volunteer. They would also like to thank Alicia, the floor secretary, for providing the necessary training needed to carry out their volunteer tasks.

Abstract, Summary, or Creative Statement

This showcase is a narrative of my experience as a volunteer for the Dr. P. Phillips Hospital, operated by Orlando Health. Orlando Health is a non-profit organization that operates a network of general and specialty hospitals across Orlando. Their stated mission is “To improve the health and quality of life of the individuals and communities we serve”. One of their largest clusters of healthcare facilities by far is located in the Doctor Phillips area of Orlando, which includes the hospital where I volunteered. As a volunteer, my job was to improve the background operations of the fifth floor. More specifically, I was tasked with restocking supplies ranging from gowns and gloves, to printer paper and welcome brochures. Additionally, I was involved in managing patient records by organizing information of current patients and securely disposing of discharged patient information in compliance with hospital policy. However, my most impactful task by far involved me acting as a liaison between patients and nursing staff. While my role in the hospital was indeed faceless, it was nevertheless meaningful, as my presence ensured reduced response times from the staff, greater organization, and a fluid state of hospital operations. Overall, this experience taught me about the importance of collaboration and commitment in meeting the demands of the healthcare industry and delivering thoughtful patient care.

Creative Commons License

Creative Commons Attribution-Share Alike 4.0 International License
This work is licensed under a Creative Commons Attribution-Share Alike 4.0 International License.

Keywords

Hospital

Assisting Orlando Health with Patient Experience & Logistics


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