Article Title
“It takes people to make the dream a reality”: Disney’s HR strategy in response to COVID-19
Abstract
From January 2020 to the beginning of fall 2021, theme parks around the world have been required to engage in abnormal, abrupt, and major shifts in operations caused by the ongoing global pandemic (COVID-19). Through the process of sensemaking, this paper will focus on the human resources related decisions made by The Walt Disney Company in an effort to better understand the organization’s responses to changes in the external environment and the resulting outcomes during the pandemic. The overall management of Cast Members in the United States during this time period with specific focuses on the layoff and re-hiring of personnel as well as the effect of the initial adoption of, and ever-evolving changes to, the COVID-related protocols will be examined. Human resources issues faced by the international parks will also be discussed along with avenues for future research.
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Recommended Citation
Williams, Jaime L. and Toth, Allison A.
(2022)
"“It takes people to make the dream a reality”: Disney’s HR strategy in response to COVID-19,"
Journal of Themed Experience and Attractions Studies: Vol. 2:
Iss.
1, Article 3.
Available at:
https://stars.library.ucf.edu/jteas/vol2/iss1/3
Included in
Environmental Design Commons, Interactive Arts Commons, Operations Research, Systems Engineering and Industrial Engineering Commons, Theatre and Performance Studies Commons
