Keywords
ask a librarian, featured question, video
Description
Ask A Librarian Featured Question video for December 2020
Abstract
Our featured question this month is: “Why can’t I log in to access online resources off campus?
Here are some options you can try:
- Use another browser
- Clear your cache and cookies
- Reset your NID password
- If you logged in through WebCourses and used Library Tools, try logging on directly through the library website instead
- If you are logging in from your workplace, you may be trying to access OpenAthens from behind a firewall. Please contact your workplace IT to see if there is a work around
Tried all of the above and still having issues? Please email our eResources team at [email protected] Provide the browsers you have used, the options you have tried and error messages you have received.
Date Created
12-16-2020
Document Type
Video
Rights
This work is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 4.0 International License.
College
Academic Affairs
STARS Citation
Haught, Megan M. and UCF Libraries, "Ask A Librarian Featured Question - December 2020" (2020). Library Videos. 37.
https://stars.library.ucf.edu/lib-videos/37
Notes
Note: The Ask A Librarian Featured Question video series does not have spoken audio, only instrumental background music.
This video is provided for archival and research purposes and may contain information that is no longer current.