ask a librarian, featured question, video
Ask A Librarian Featured Question video for December 2020
Our featured question this month is: “Why can’t I log in to access online resources off campus?
Here are some options you can try:
- Use another browser
- Clear your cache and cookies
- Reset your NID password
- If you logged in through WebCourses and used Library Tools, try logging on directly through the library website instead
- If you are logging in from your workplace, you may be trying to access OpenAthens from behind a firewall. Please contact your workplace IT to see if there is a work around
Tried all of the above and still having issues? Please email our eResources team at firstname.lastname@example.org Provide the browsers you have used, the options you have tried and error messages you have received.
This work is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 4.0 International License.
Haught, Megan M. and UCF Libraries, "Ask A Librarian Featured Question - December 2020" (2020). Library Videos. 37.