Abstract
The integrity of the peer-to-peer accommodation industry relies on peer assessment and the assumption that positive reviews are more likely to guide towards positive outcomes. But problems can occur when hosts go out of their way to accommodate their guests, hoping to score positive reviews. Dr. Wei Wei from UCF Rosen College of Hospitality Management and fellow researchers have found that such reviews create an online trail that encourages expectation, which is not necessarily a good thing.
Original Article
Zhang L., Wei W., Line N. and Cheng Y. (2021) When positive reviews backfire: The effect of review dispersion and expectation disconfirmation on Airbnb guests' experiences. International Journal of Hospitality Management (96) 102979. https://www.sciencedirect.com/science/article/abs/pii/S0278431921001225.
Recommended Citation
Wei, Wei
(2022)
"Expectation Disconfirmation = The Hidden Menace of Positive Airbnb Reviews,"
Rosen Research Review: Vol. 3:
Iss.
2, Article 10.
Available at:
https://stars.library.ucf.edu/rosen-research-review/vol3/iss2/10
Accessibility Statement
This item was created or digitized prior to April 24, 2027, or is a reproduction of legacy media created before that date. It is preserved in its original, unmodified state specifically for research, reference, or historical recordkeeping. In accordance with the ADA Title II Final Rule, the University Libraries provides accessible versions of archival materials upon request. To request an accommodation for this item, please submit an accessibility request form.
