The senior living industry is big business and growing fast, thanks to increasing life expectancy. According to the U.S. Census, there were 53 million Americans aged over 65 in 2019. That figure is set to rise by 55% to 82 million—one in five of the population—by 2050. More and more seniors are already attracted to continuing care retirement communities (CCRCs). But what impacts resident satisfaction in this increasingly competitive market? New research led by Dr. Suja Chaulagain and Dr. Abraham Pizam at UCF Rosen College of Hospitality Management finds that above all, it's the social environment.

Original Article

Chaulagain, S., Li, J., Pizam, A. (2022) What matters, and what matters most? Exploring resident satisfaction in continuing care retirement communities. International Journal of Contemporary Hospitality Management, Vol. 34 No. 7, 2472–2495. doi.org/10.1108/IJCHM-09-2021-1105.