Old age gets most of us, and how we spend it should be meaningful. The hospitality sector could play a vital role in this regard. Senior living communities are big business in the U.S., but they face demands from residents, and the family and friends who visit them, for more than the traditional focus on healthcare. UCF Rosen College of Hospitality Management researchers, Dr. YunYing Zhong, Dr. Tingting Zhang, and their co-author understand the connection between the senior living community and hospitality sectors; their research is giving impetus to a hybrid model that could benefit both.

Original Article

Zhong, Y., Zhang, T., Ronzoni, G. (2023). Sentimental analysis of Facebook reviews: Does hospitality matter in senior living? International Journal of Hospitality Management, Volume 112. doi.org/10.1016/j.ijhm.2022.103384.

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