Title
Are All Tourists Alike Regardless of Nationality? The Perceptions of Dutch Tour-Guides
Keywords
Tourist behavior, cross-culture, tour-guides' perceptions, nationality, Dutch tour-guides, American tourists, Japanese tourists, Italian tourists, French tourists
Abstract
Do all tourists, regardless of nationality, exhibit the same behavioral characteristics on identical tours? To answer this question, 63 Dutch tour-guides were administered a questionnaire soliciting their opinions on 20 behavioral characteristics of Japanese, French, Italian and American tourists on guided tours in the Netherlands. The results indicated that in 18 out of the 20 behavioral characteristics, there was a significant perceived difference between the four nationalities. In general, the Americans were perceived to be the most distinct and the Italians the most similar to other nationalities. A pair-comparison found that the tour-guides perceived the Italians-Americans to be the most similar to each other in their behavior, followed by French-Italians, Japanese-French, Japanese-Italians, Japanese-Americans and culminating with French-Americans who were perceived to be the most dissimilar. The behavioral characteristic on which the greatest differences by nationality turned up, was “socializing with other tourists.” On this variable, each nationality was perceived to be different from each other nationality. The least number of perceived differences were in the variables of “trust in tourist trades people,” and “letter writing,” where all nationalities were perceived to be alike. PDF
Publication Date
1997
Original Citation
Abraham Pizam, Myriam Jansen-Verbeke, Liesbet Steel, “Are All Tourists Alike Regardless of Nationality? The Perceptions of Dutch Tour-Guides,” Journal of International Hospitality, Leisure & Tourism Management, Vol. 1 No. 1, (1997), pp. 19-40.
DOI
10.1300/J268v01n01_03
Number of Pages
19-40
Document Type
Paper
Language
English
Source Title
Journal of International Hospitality, Leisure and Tourism Management
Volume
1
Issue
1
Copyright Date
1997
College
Rosen College of Hospitality Management
Location
Rosen College of Hospitality Management
STARS Citation
Pizam, Abraham; Jansen-Verbeke, Myriam; and Steel, Liesbet, "Are All Tourists Alike Regardless of Nationality? The Perceptions of Dutch Tour-Guides" (1997). Rosen Faculty Scholarship and Creative Works. 364.
https://stars.library.ucf.edu/rosenscholar/364