Keywords

restaurants, manager, unit-level, relationship, human resources, reward-and-retention

Abstract

Many restaurant organizations have committed a substantial amount of effort to studying the relationship between a firm’s performance and its effort to develop an effective human resources management reward-andretention system. These studies have produced various metrics for determining the efficacy of restaurant management and human resources management systems. This paper explores the best metrics to use when calculating the overall unit performance of casual restaurant managers. These metrics were identified through an exploratory qualitative case study method that included interviews with executives and a Delphi study. Experts proposed several diverse metrics for measuring management value and performance. These factors seem to represent all stakeholders’interest.

Publication Date

1-1-2009

Original Citation

Murphy, K. S. (2009). Strategic Human Resource Management Performance Metrics for Unit-Level Managers: An Exploratory Study of U.S. Casual Restaurants. FIU Hospitality Review. 27(3), 20-41.

Number of Pages

20-41

Document Type

Paper

Language

English

Source Title

Hospitality Review

Volume

27

Issue

2

Publication Version

Publisher's version

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

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