Title

An Epistemological View of Consumer Experiences

Keywords

consumer experience, consumption experience, experiential marketing, hospitality and tourism marketing

Abstract

This paper discusses the theoretical underpinnings of consumer experience by examining the definitions of experience and the contextual nature of consumer experiences. It offers a framework to better understand this construct in a hospitality and tourism context. The proposed framework demonstrates the multidimensional facets of the consumer experience. An extensive review of the literature identified three stream of empirical research. The paper suggests that the perception of consumer experience has numerous foundational origins that have complicated its growth as a viable and valued concept. This study proposes a number of emerging themes that give credence and direction to the concept of consumer experiences.

Publication Date

4-17-2010

Original Citation

Walls, A., Okumus, F., Wang, Y.C., and Kwun, D. (2011). An Epistemological View of Consumer experiences. International Journal of Hospitality Management, 30(1), 10-21.

DOI

10.1016/j.ijhm.2010.03.008

Number of Pages

10-21

Document Type

Paper

Language

English

Source Title

International Journal of Hospitality Management

Volume

30

Issue

1

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

This document is currently not available here.

Share

COinS