Modeling perceived wait time
Customer services -- Evaluation, Queuing theory
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Master of Science (M.S.)
College of Engineering
Industrial Engineering and Management Systems
Length of Campus-only Access
Masters Thesis (Open Access)
Dissertations, Academic -- Engineering; Engineering -- Dissertations, Academic
Bethel, Jeffrey Todd, "Modeling perceived wait time" (1999). Retrospective Theses and Dissertations. 2060.