This report examines the issues needed to be addressed by a municipal manager and provides guidelines to follow when establishing a productivity measurement and improvement program. Examined in detail is the relationship of the municipality's quality of service delivery in relationship to productivity. The concerns of productivity in the public sector at the national and local levels are also identified.
Numerous difficulties are encountered when attempting to measure and improve productivity. Many of these difficulties are presented and several are discussed in detail. To overcome the identified difficulties, there are a number of techniques available, some of which are recently emerging.
One of the emerging techniques is a regression based fiscal analysis used to make inter-city productivity comparisons. This technique allows for the introduction of quality measures in the determination of productivity for a municipality. This technique is used in a sample application on several Central Florida cities to determine the relative productivity of the cities.
Wasserman, Gary S.
Master of Science (M.S.)
College of Engineering
Industrial Engineering and Management Systems
Length of Campus-only Access
Masters Thesis (Open Access)
Dissertations, Academic -- Engineering; Engineering -- Dissertations, Academic
Gilbertson, Scott M., "Management considerations of productivity issues for local government" (1988). Retrospective Theses and Dissertations. 4283.