Title

Implementing Total Quality Management At The Us Department Of Defense

Abstract

The US Department of Defense (DOD) needs to control the stij2ing of technology caused by the current acquisition policy. This is necessary to maintain a technological edge over its adversaries. Total quality management (TQM) was chosen as the management tool to help the U S A curb defense spending. TQM will not only curb defense spending, but at the same time, expand technology, control costs and keep the USA competitive in the world marketplace. TQM is not only to be used for the DOD itself, but for defense contractors, their suppliers and vendors. TQM will then spread throughout the USA economy and create a nation able to provide better quality products and services. The DOD is in a survival mode and TQM is the only hope. This paper examines TQM as defined by Dr W. Edwards Deming including DemingJs 14 points, explains how the DOD defines TQM and why TQM is necessary, and provides some history of the implementation of TQM in the DOD. It also covers how the DOD is planning on implementing TQM, some of the problems that the DOD faces in implementing TQM and the policy that has been established asguidance in the implementation process. © 1992, Taylor & Francis Group, LLC. All rights reserved.

Publication Date

1-1-1992

Publication Title

Total Quality Management

Volume

3

Issue

1

Number of Pages

31-46

Document Type

Article

Identifier

scopus

Personal Identifier

scopus

DOI Link

https://doi.org/10.1080/09544129200000004

Socpus ID

0040162463 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/0040162463

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