Title

Supporting organizational learning in a manufacturing environment

Abstract

The contribution of this paper is a description of a process to support organizational learning in a manufacturing environment. This description is based on a field task analysis. First, organizational learning is discussed as an information processing activity for sharing lessons learned. Second, organizational learning and lessons learned for a manufacturing environment are defined. A plan-do-study-act (PDSA) cycle is defined as the first theoretical step of organizational learning. Organizational learning occurs by the sharing of lessons learned and information between these cycles. The content and format of a lesson learned is given based on a field task analysis of a process to support first-line supervisors. First-line supervisors were studied for the process they use to communicate between shifts. Supervisor's shift-to-shift communication processes are compared to the requirements for organizational learning. Third, recommendations for both practitioners and researchers are given based on the task analysis and the organizational-learning literature.

Publication Date

12-1-1996

Publication Title

Industrial Engineering Research - Conference Proceedings

Number of Pages

521-526

Document Type

Article; Proceedings Paper

Personal Identifier

scopus

Socpus ID

0030358901 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/0030358901

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