Title

Behavioral Contract Management: A Prescription For Employee And Patient Compliance

Keywords

Compliance; Confrontation; Contracting; Errant behavior

Abstract

A health care manager’s responsibilities of offering efficient service while ensuring effective outcomes is hampered frequently by both employees and patients whose unacceptable behaviors are detrimental to one or both of these mandates. Behavioral contracts offer a structured method that allows both patients and employees to self-actualize the required behavioral changes. When noncompliant behavior is diagnosed, behavioral contracts are the prescription that places the responsibility for corrective action squarely on the shoulders of the offending individual. © 1999 Aspen Publishers, Inc.

Publication Date

1-1-1999

Publication Title

Health Care Manager

Volume

18

Issue

2

Number of Pages

1-10

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1097/00126450-199912000-00002

Socpus ID

0033252457 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/0033252457

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