Title
Behavioral Contract Management: A Prescription For Employee And Patient Compliance
Keywords
Compliance; Confrontation; Contracting; Errant behavior
Abstract
A health care manager’s responsibilities of offering efficient service while ensuring effective outcomes is hampered frequently by both employees and patients whose unacceptable behaviors are detrimental to one or both of these mandates. Behavioral contracts offer a structured method that allows both patients and employees to self-actualize the required behavioral changes. When noncompliant behavior is diagnosed, behavioral contracts are the prescription that places the responsibility for corrective action squarely on the shoulders of the offending individual. © 1999 Aspen Publishers, Inc.
Publication Date
1-1-1999
Publication Title
Health Care Manager
Volume
18
Issue
2
Number of Pages
1-10
Document Type
Article
Personal Identifier
scopus
DOI Link
https://doi.org/10.1097/00126450-199912000-00002
Copyright Status
Unknown
Socpus ID
0033252457 (Scopus)
Source API URL
https://api.elsevier.com/content/abstract/scopus_id/0033252457
STARS Citation
Liberman, Aaron and Rotarius, Timothy, "Behavioral Contract Management: A Prescription For Employee And Patient Compliance" (1999). Scopus Export 1990s. 3900.
https://stars.library.ucf.edu/scopus1990/3900