Title

The Impacts Of User Review On Software Responsiveness: Moderating Requirements Uncertainty

Keywords

Requirements uncertainty; Software development; Software quality; Structuration theory; User participation

Abstract

Rapidly changing business environments and evolving processes increase the uncertainties in IS development. To produce a high-quality system that responds to user needs is challenging. We attempted to determine whether user reviews during the development process could reduce uncertainties and improve the product. Technology structuration theory indicated that users, as actors participating in reviews during the development of a system, could help reduce uncertainty in the organizational requirements and thus improve the software product. A survey of system developers indicated that user requirements uncertainty had a direct, negative effect on software responsiveness but that user review, serving as a moderator, could reduce this effect. © 2008 Elsevier B.V. All rights reserved.

Publication Date

6-1-2008

Publication Title

Information and Management

Volume

45

Issue

4

Number of Pages

203-210

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1016/j.im.2008.01.006

Socpus ID

42949128707 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/42949128707

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