Title
Generational Differences In Work Values: A Study Of Hospitality Management
Keywords
Age groups; Career development; Hospitality management; Management attitudes; Retention; United States of America
Abstract
Purpose – While many studies focusing on work values have been conducted, few of them were specifically focused on generational differences within the hospitality context. This study aims to explore the structure of hospitality management work values and the perceived differences among three generations of managers and supervisors in the hospitality industry. Design/methodology/approach – A survey of 398 managers and supervisors from hospitality organizations in the USA was conducted. Findings – A total of 15 work values were identified along with their hierarchical order. A four-dimensional (comfort and security, professional growth, personal growth, and work environment) work value structure shared by hospitality workforce and generational differences in work values of the hospitality industry were found. Research limitations/implications – The findings of this study are limited to a managerial workforce of the hospitality industry in a US tourism destination. Practical implications – Implications are drawn for industry to recruit and retain the managerial workforce using strategies designed to meet the preferences and needs perceived by three generations of managerial workforce. Originality/value – There are three unique contributions: the uncovering of different priorities in work values across the three-generation hospitality managers; the revelation of the four underlying dimensions of the structure of work values that represent the uniqueness of work values perceived by the hospitality managerial workforce; and the discovery of generational differences in work values in two of the four dimensions (i.e. personal growth and work environment) and the generational preference shift. These findings might contribute to the justification for different recruitment and retention strategies among various sectors of the hospitality industry according to generational value shifts. © 2008, Emerald Group Publishing Limited
Publication Date
9-22-2008
Publication Title
International Journal of Contemporary Hospitality Management
Volume
20
Issue
6
Number of Pages
595-615
Document Type
Article
Personal Identifier
scopus
DOI Link
https://doi.org/10.1108/09596110810892182
Copyright Status
Unknown
Socpus ID
51749110677 (Scopus)
Source API URL
https://api.elsevier.com/content/abstract/scopus_id/51749110677
STARS Citation
Chen, Po Ju and Choi, Youngsoo, "Generational Differences In Work Values: A Study Of Hospitality Management" (2008). Scopus Export 2000s. 10058.
https://stars.library.ucf.edu/scopus2000/10058