Title
Leading Change With The 5-P Model: "Complexing" The Swan And Dolphin Hotels At Walt Disney World
Keywords
Change management; Hotel management; Leading change
Abstract
An effective change process must account for all aspects related to that change. This article presents a "5-P" framework for implementing change and illustrates the application of the framework with a case situation in which the operations at the Swan and Dolphin Hotels at Walt Disney World were consolidated. The five "P"s are as follows: purpose, priorities, people, process, and proof. Briefly put, change should have a stated purpose; specific targets of change should be identified and prioritized; people potentially affected by the change should be identified and brought into the change process; the process should use appropriate levels of direction, participation, and consultation; and the proof should demonstrate visibly and believably what the change accomplished. While the Swan-Dolphin complexing was not without bumps along the way, the approach resulted in a successful change implementation that saved $4 million in annual expenses. © 2008 Cornell University.
Publication Date
5-1-2008
Publication Title
Cornell Hospitality Quarterly
Volume
49
Issue
2
Number of Pages
191-205
Document Type
Article
Personal Identifier
scopus
DOI Link
https://doi.org/10.1177/0010880407306361
Copyright Status
Unknown
Socpus ID
42449118779 (Scopus)
Source API URL
https://api.elsevier.com/content/abstract/scopus_id/42449118779
STARS Citation
Ford, Robert; Heisler, William; and Mccreary, William, "Leading Change With The 5-P Model: "Complexing" The Swan And Dolphin Hotels At Walt Disney World" (2008). Scopus Export 2000s. 10184.
https://stars.library.ucf.edu/scopus2000/10184