Title

Leading Change With The 5-P Model: "Complexing" The Swan And Dolphin Hotels At Walt Disney World

Keywords

Change management; Hotel management; Leading change

Abstract

An effective change process must account for all aspects related to that change. This article presents a "5-P" framework for implementing change and illustrates the application of the framework with a case situation in which the operations at the Swan and Dolphin Hotels at Walt Disney World were consolidated. The five "P"s are as follows: purpose, priorities, people, process, and proof. Briefly put, change should have a stated purpose; specific targets of change should be identified and prioritized; people potentially affected by the change should be identified and brought into the change process; the process should use appropriate levels of direction, participation, and consultation; and the proof should demonstrate visibly and believably what the change accomplished. While the Swan-Dolphin complexing was not without bumps along the way, the approach resulted in a successful change implementation that saved $4 million in annual expenses. © 2008 Cornell University.

Publication Date

5-1-2008

Publication Title

Cornell Hospitality Quarterly

Volume

49

Issue

2

Number of Pages

191-205

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1177/0010880407306361

Socpus ID

42449118779 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/42449118779

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