Title
Franchisee Leadership Traits Vs. Manager Leadership Traits An Exploratory Study Comparing Hope, Leadership, Commitment And Service Quality Delivery
Keywords
Franchisees; Hope level; Organizational commitment level; Organizational leadership traits; Service quality perception
Abstract
In order to add to the understanding of the role of franchising in entrepreneurship and to help franchise systems improve efficiency, the constructs of organizational leadership, hope, organizational commitment, and service quality perceptions of franchised managers and franchisees are differentiated in the current study. For scholars and practitioners, the dynamic relationship between entrepreneurship, franchisees, and management is an important triangle which merits further investigation. While the results offered only that managers and franchisees differed statistically in service empathy, differences were noted across all areas which approached significance but was limited due to the small sample size. Implications for future research are discussed. © 2007 Springer Science + Business Media, LLC.
Publication Date
3-1-2008
Publication Title
International Entrepreneurship and Management Journal
Volume
4
Issue
1
Number of Pages
63-78
Document Type
Article
Personal Identifier
scopus
DOI Link
https://doi.org/10.1007/s11365-007-0042-3
Copyright Status
Unknown
Socpus ID
38349106696 (Scopus)
Source API URL
https://api.elsevier.com/content/abstract/scopus_id/38349106696
STARS Citation
DiPietro, Robin B.; Severt, Denver E.; Welsh, Dianne H.B.; and Raven, Peter V., "Franchisee Leadership Traits Vs. Manager Leadership Traits An Exploratory Study Comparing Hope, Leadership, Commitment And Service Quality Delivery" (2008). Scopus Export 2000s. 10467.
https://stars.library.ucf.edu/scopus2000/10467