Title

Franchisee Leadership Traits Vs. Manager Leadership Traits An Exploratory Study Comparing Hope, Leadership, Commitment And Service Quality Delivery

Keywords

Franchisees; Hope level; Organizational commitment level; Organizational leadership traits; Service quality perception

Abstract

In order to add to the understanding of the role of franchising in entrepreneurship and to help franchise systems improve efficiency, the constructs of organizational leadership, hope, organizational commitment, and service quality perceptions of franchised managers and franchisees are differentiated in the current study. For scholars and practitioners, the dynamic relationship between entrepreneurship, franchisees, and management is an important triangle which merits further investigation. While the results offered only that managers and franchisees differed statistically in service empathy, differences were noted across all areas which approached significance but was limited due to the small sample size. Implications for future research are discussed. © 2007 Springer Science + Business Media, LLC.

Publication Date

3-1-2008

Publication Title

International Entrepreneurship and Management Journal

Volume

4

Issue

1

Number of Pages

63-78

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1007/s11365-007-0042-3

Socpus ID

38349106696 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/38349106696

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