Title

Communications For Agent-Based Human Team Support

Abstract

This chapter discusses the problem of agent aiding of ad-hoc, decentralized human teams so as to improve team performance on time-stressed group tasks. To see how human teams rise to the challenge, we analyze the communication patterns of teams performing a collaborative search task that recreates some of the cognitive difficulties faced by teams during search and rescue operations. Our experiments show that the communication patterns of successful decentralized ad-hoc teams performing a version of the task that requires tight coordination differ both from the teams that are less successful at task completion and from teams performing a loosely coupled version of the same task. We conclude by discussing: (1) what lessons can be derived, from observing humans, to facilitate the development of agents to support ad-hoc, decentralized teams, and (2) where can intelligent agents be inserted into human teams to improve the humans' performance. © 2009, IGI Global.

Publication Date

12-1-2009

Publication Title

Handbook of Research on Multi-Agent Systems: Semantics and Dynamics of Organizational Models

Number of Pages

285-313

Document Type

Article; Book Chapter

Personal Identifier

scopus

DOI Link

https://doi.org/10.4018/978-1-60566-256-5.ch012

Socpus ID

84901552345 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84901552345

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