Title

Employee Motivation And Organizational Commitment: A Comparison Of Tipped And Nontipped Restaurant Employees

Keywords

Commitment; Motivation; Nontipped employee; Tipped employee

Abstract

This study explores motivational and organizational commitment factors of tipped and nontipped restaurant employees when differentiated by gender. The data collected from employees of a nationally-known, branded restaurant chain was analyzed using the ANOVA procedure in an effort to determine if significant differences existed between the tipped and nontipped employees relative to their level of motivation and organizational commitment. The results show that limited differences do exist for certain motivational factors and organizational commitment factors when employees were differentiated by tipped versus nontipped employee status and by gender. The study concludes by offering management implications and suggestions for future research relative to implementing operational systems, policies, and procedures that attend to restaurant employee classification difference as well as gender preference.

Publication Date

7-1-2009

Publication Title

International Journal of Hospitality and Tourism Administration

Volume

10

Issue

3

Number of Pages

253-269

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1080/15256480903088469

Socpus ID

70449085145 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/70449085145

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