Title

Client Satisfaction With Community-Based Services In A Pilot Cost Share- Service Coordination Program

Abstract

The purpose of this research was to measure client satisfaction with community-based services (CBS) in a pilot service coordination-shared cost program. Data were collected with telephone surveys from 307 clients. Instruments with demonstrated reliability and validity were used to measure satisfaction with each of the following CBS: homemaker, home-delivered meals, personal care, transportation, and handyman and/or chore services. Results indicated that on average, clients were satisfied with each of the CBS they received. Gender, income, and level of satisfaction with other CBS were shown to have some influence on satisfaction levels.

Publication Date

1-1-2000

Publication Title

Journal of Applied Gerontology

Volume

19

Issue

2

Number of Pages

221-238

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1177/073346480001900207

Socpus ID

0034120442 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/0034120442

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