Title

Embodiment And Interaction Guidelines For Designing Credible, Trustworthy Embodied Conversational Agents

Abstract

This paper discusses our recent studies on Embodied Conversational Agent (ECA) design strategies to encourage credible and trustworthy dialogue. We approach the problem from two specific directions: the embodiment that the character 'wears' during its interchange with the user, and the method of interaction used by the ECA to engage the user. Our results indicate that while users generally prefer to interact with a youthful character matching their ethnicity, no significant preferences were indicated for character gender. For interaction, our results indicated that a character that portrayed trusting nonverbal behaviors was rated as being significantly more credible than a character portraying no nonverbal behavior, or one that portrayed non-trusting behaviors. Other interesting results from this work are also discussed.

Publication Date

1-1-2003

Publication Title

Lecture Notes in Artificial Intelligence (Subseries of Lecture Notes in Computer Science)

Volume

2792

Number of Pages

301-309

Document Type

Article; Proceedings Paper

Personal Identifier

scopus

DOI Link

https://doi.org/10.1007/978-3-540-39396-2_50

Socpus ID

9444219717 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/9444219717

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