Title

Retention Of Hourly Hotel Employees: A Look At Select Hotels In The Southeastern United States

Keywords

Hotel industry; Hourly employees; Retention; Turnover

Abstract

The major objective of this study was to explore the reasons behind hourly employee turnover in the hotel industry. Data was collected from 230 hourly employees in ten small and medium-size hotels located in the Southeast U.S. The results empirically confirmed that hourly employees' retention was predicted by self-fulfillment and working conditions rather than monetary rewards. More specifically, employees who were more likely to stay with their current employer: were not interested in finding another job, had a positive experience with their hotel's company policies, were satisfied with their current job, attributed a higher level of importance for paid vacation, had a positive experience with regard to their hotel's humane approach to employees, and did not attribute a high level of importance for having a fun and challenging job. © 2002 Taylor & Francis Group, LLC.

Publication Date

12-16-2002

Publication Title

Journal of Human Resources in Hospitality and Tourism

Volume

1

Issue

4

Number of Pages

47-62

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1300/J171v01n04_04

Socpus ID

67650073392 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/67650073392

This document is currently not available here.

Share

COinS