Title

Facility Ownership And Resident Satisfaction With Assisted Living

Keywords

Assisted living; Ownership; Quality; Resident satisfaction

Abstract

Although the majority of assisted living facilities operate as for-profit organizations and serve increasingly frail elderly populations, little is known about the impact of ownership on the quality of care in assisted living. This study examines the relationship between facility ownership and the quality of care in assisted living, using resident satisfaction as a quality indicator. The assessed aspects of satisfaction include health care, housekeeping, physical environment, relationships with staff, and social life/activities. The relationship of facility ownership to resident satisfaction is examined controlling for resident psychological well-being, functional ability, facility size, and staff resources. Data were collected in personal interviews with 156 residents, including 96 residents in eight for-profit facilities and 60 residents in five non-profit facilities in Maryland. Residents in the sampled nonprofit facilities were more satisfied with assisted living than were residents in the for-profit facilities. In particular, residents in nonprofit facilities were more satisfied with health care, physical environment, and social life/activities in the facility. Better understanding of the relationship between facility ownership and resident satisfaction can help administrators create environments that maximize resident satisfaction in both nonprofit and for-profit facilities. © 2005 by The Haworth Press, Inc. All rights reserved.

Publication Date

9-6-2005

Publication Title

Journal of Housing for the Elderly

Volume

19

Issue

1

Number of Pages

23-40

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1300/J081v19n01_03

Socpus ID

24044527522 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/24044527522

This document is currently not available here.

Share

COinS