Title

An Examination Of The Effect Of Computerized Performance Monitoring Feedback On Monitoring Fairness, Performance, And Satisfaction

Keywords

Computer performance monitoring; Fairness; Performance feedback

Abstract

Research has examined how the design and implementation of computerized performance monitoring (CPM) systems affects individuals' performance and attitudes. In this study, we examine how the attributes of the feedback received in a CPM context affects individuals' reactions to monitoring. One hundred and sixty-five individuals participated in an experiment that examined the effect of three feedback attributes (feedback control, feedback constructiveness, and feedback medium) on monitoring fairness judgments, performance, and satisfaction. Results demonstrate feedback constructiveness significantly predicted monitoring fairness. Additionally, supervisor-mediated feedback was associated with higher levels of monitoring fairness than was computer-mediated feedback. Moreover, monitoring fairness mediated the relationship between these feedback attributes and performance and satisfaction. However, contrary to expectations, feedback control did not affect perceptions of monitoring fairness. Implications for future research on the design of CPM systems are discussed. © 2005 Elsevier Inc. All rights reserved.

Publication Date

1-1-2005

Publication Title

Organizational Behavior and Human Decision Processes

Volume

97

Issue

2

Number of Pages

161-177

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1016/j.obhdp.2005.03.003

Socpus ID

19944398521 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/19944398521

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