Title

What Experts Say About Managing Hospitality Service Delivery Systems

Keywords

Customization; Employees; Hospitality management; Internal marketing; Service delivery; Service operations

Abstract

An extensive review of literature was conducted to see if there was evidence indicating there are differences in the management of hospitality organizations and manufacturing organizations. The literature was divided into three areas: organizing, staffing, and commanding. The results of the review indicate that there are a number of differences between managing a manufacturing firm and a hospitality firm. The review serves as a foundation for managers and researchers to better understand the unique challenges of managing hospitality organizations. © 2004, Emerald Group Publishing Limited

Publication Date

12-1-2004

Publication Title

International Journal of Contemporary Hospitality Management

Volume

16

Issue

7

Number of Pages

394-401

Document Type

Review

Personal Identifier

scopus

DOI Link

https://doi.org/10.1108/09596110410559078

Socpus ID

84986059277 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84986059277

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