Title

Trust-Building Mechanisms Utilized In Outsourced Is Development Projects: A Case Study

Keywords

Enterprise resource planning; Outsourcing information systems development; Trust

Abstract

This article describes the trust-building mechanisms used between top-level managers, project team members, users, and outsourcers over the course of a project offering outsourced information systems development (OISD). Previous studies of trust were used to identify potential trust-building mechanisms for participants in OISD projects over three potential stages of trust building: deterrence-based trust, knowledge-based trust and identification-based trust. A case study approach was then used to explore the development of trust for individuals involved in an Enterprise Resource Planning (ERP) implementation for a US$ 2.5 billion international manufacturing company. The results indicate that the various stakeholders did not encounter previously identified stages of building trust, but significant differences were found in the use of trust-building mechanisms among top-level managers, project team members, users, and outsourcers. Implications for scholars and practitioners are discussed. © 2003 Published by Elsevier B.V.

Publication Date

3-1-2004

Publication Title

Information and Management

Volume

41

Issue

4

Number of Pages

509-528

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1016/j.im.2003.10.001

Socpus ID

0346781545 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/0346781545

This document is currently not available here.

Share

COinS