Title

Associations Between Organizational/Individual Factors And The Intentions Of Employees: A Case Study Of University Foodservice

Keywords

Individual factors; Organizational factors; School foodservice; Turnover intention

Abstract

This study of a university school foodservice operation examines whether a positive or negative association exists between the individual and organizational factors and the intentions to stay or leave the current job for foodservice employees or internal customers. The individual factors include job status, service length, age, education level, and job position. The organizational factors include several job characteristics, intrinsic motivation, formalization, participative decision-making and psychological stress. Job characteristics indicated a significant positive impact on university retention across the job characteristics of autonomy, feedback, dealing with others, and variety. The organizational factors of perceived formalization and participative decision-making also had a significant positive impact on university employee retention. The organizational factors of intrinsic motivation, task identity, and friendship opportunities did not have a statistically significant positive or negative impact on university employee retention yet had the directions of relationship that was expected. Finally, psychological stress had a negative impact on university employee retention. The article ends with suggestions for future research and limitations of the current study. © 2007 by The Haworth Press, Inc. All rights reserved.

Publication Date

9-28-2007

Publication Title

Journal of Foodservice Business Research

Volume

10

Issue

3

Number of Pages

25-56

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1300/J369v10n03_03

Socpus ID

38349051023 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/38349051023

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