Title

A Theoretical Framework For Multi-Unit Management Development In The 21St Century

Keywords

Key success characteristics; Management training and development; Multi-unit restaurant management

Abstract

The current study proposes a theoretical framework for the development of multi-unit managers. Chain restaurants that use multi-unit managers as a part of the infrastructure of their operations have been a growing segment of the foodservice industry for the past half century (Muller & Woods, 1994). This segment of managers is growing as the 21st century heralds a continued increase in the number of multi-unit restaurant organizations and thus an increase in the need for numbers of skilled multi-unit operators. The study proposes a model for the development of multi-unit managers through a series of phases that will help develop characteristics for success. It then further proposes a framework for training and development of managers in order to fill the increasing need for multi-unit managers. Implications for practitioners are presented along with a call for further research in this understudied area. © Copyright (c) by The Haworth Press, Inc. All rights reserved.

Publication Date

3-15-2007

Publication Title

Journal of Foodservice Business Research

Volume

9

Issue

2-3

Number of Pages

7-25

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1300/J369v09n02_02

Socpus ID

34247093409 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/34247093409

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