Title

When Public Participation In Administration Leads To Trust: An Empirical Assessment Of Managers' Perceptions

Abstract

This study empirically assesses the argument that public participation enhances public trust. A model was constructed to include five intermediate factors that might link participation and trust: consensus building, ethical behaviors, accountability practices, service competence, and managerial competence. As expected, participation does explain a significant amount of public trust. However, using path analysis, only two intermediate factors - ethical behaviors and service competence-were found to significantly contribute to trust. Even successful consensus-building activities are not likely to enhance trust unless administrative performance improves. These results indicate that if increasing public trust is the primary goal, then the primary focus should be on administrative integrity and performance results.

Publication Date

1-1-2007

Publication Title

Public Administration Review

Volume

67

Issue

2

Number of Pages

265-278

Document Type

Review

Personal Identifier

scopus

DOI Link

https://doi.org/10.1111/j.1540-6210.2007.00712.x

Socpus ID

34147149819 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/34147149819

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