Title

Interagency Communication Networks During Emergencies: Boundary Spanners In Multiagency Coordination

Keywords

Boundary spanners; Crisis and emergency management; Emergency communication; Interorganizational communication; Network organizations; Social capital

Abstract

This article examines the problem of effective interagency communication among organizations and the role of information technologies to achieve effective communication and decision-making goals in emergencies. It explores what factors contribute to effective interorganizational communication and decision making and what factors inhibit their development. The theoretical framework draws on the literature of emergency communication and social capital, with a particular focus on communication and decision making under conditions of uncertainty. The study applies this framework to study the relationships that emerged among public, private, and non-profit organizations following the World Trade Center disaster on September 11, 2001, in New York City. The article indicates the importance of developing a strong communication system with other organizations before a disaster occurs to establish appropriate communication in which effective interagency coordination will take place at the time of a disaster. © 2006 Sage Publications.

Publication Date

6-1-2006

Publication Title

American Review of Public Administration

Volume

36

Issue

2

Number of Pages

207-225

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1177/0275074005280605

Socpus ID

33646364785 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/33646364785

This document is currently not available here.

Share

COinS