Title

Improving Circulation Services Through Staff Involvement

Keywords

Circulation services; Empowerment; Management; Motivating staff; Mystery shopper; Shelving activities; Staff training

Abstract

The Circulation Services Department at the University of Central Florida Libraries reports on leadership and training initiatives that resulted in a number of service-enhancing projects implemented by a highly motivated and involved staff. Key elements in reinvigorating the department included a change in leadership philosophy, increased communication and training, and efforts to encourage employee commitment. The improvements included a space-saving and less confusing shelving reorganization. Staff suggested training to improve group functioning and patron service. The article includes a brief review of selected motivation theories behind these changes and discusses how the theories might be applied in other libraries. © 2007 by The Haworth Press. All rights reserved.

Publication Date

12-1-2008

Publication Title

Journal of Access Services

Volume

5

Issue

1-2

Number of Pages

103-112

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1080/15367960802198390

Socpus ID

67650938819 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/67650938819

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