Title

Diagnosing Friction Points In Multicultural Team Performance: A Rationale And Measurement Approach

Abstract

In modem military and civilian organizations, teams are increasingly composed of members from very different cultural backgrounds. This heterogeneity in cultural composition poses a unique set of challenges on the process of building and maintaining effective teams. This paper describes the concept of friction points in multicultural team performance, establishes their importance, and outlines an approach to measurement. Information from the proposed measurement process can be used to identify friction points in multicultural teams for the purposes of research as well as for developing various interventions in the field such as job aides (e.g., team metacognitive checklists), and generating feedback and remediation during training.

Publication Date

12-1-2008

Publication Title

Proceedings of the Human Factors and Ergonomics Society

Volume

2

Number of Pages

753-757

Document Type

Article; Proceedings Paper

Personal Identifier

scopus

Socpus ID

78049364201 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/78049364201

This document is currently not available here.

Share

COinS