Title

Summary: What Have We Learned About The Impact Of Technology In Hospitality Operations?

Keywords

Communication technologies; Hospitality services; Innovation, Organizational change

Abstract

Purpose: The purpose of this summary is to review the question: What have we learned about the impact of technology in hospitality operations? Design/methodology/approach: The summary considers the contribution made by each theme issue article to an overall understanding of the impact of technology - past, present and future - on human resource practices and in terms of monitoring guest satisfaction in hospitality operations. Findings: The summary cites examples of technological innovation and discusses the implications of biometric authentication for hospitality operations, organization, and management. Practical implications: The paper summarizes the types of change that are being driven by developments in technology and comments on the operational implications. Originality/value: The paper interlinks with the editorial and provides a concise review of the range of innovations that are continuing as a direct result of advances in technology. © Emerald Group Publishing Limited.

Publication Date

1-1-2010

Publication Title

Worldwide Hospitality and Tourism Themes

Volume

2

Issue

1

Number of Pages

110-111

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1108/17554211011012649

Socpus ID

84898478957 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84898478957

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