Title
Comparative Performance Measurement In Decentralised Systems: The Case Of The Florida Benchmarking Consortium
Keywords
Benchmarking; FBC; Florida Benchmarking Consortium; Local government; Performance measurement; USA
Abstract
Performance measurement has become an established means by which local governments worldwide strive to improve public services. In the United States of America (USA), performance measurement is frequently combined with benchmarking. Benchmarking presupposes comparability of services and performance metrics. When each local government is free to create its own performance measurement system and select its own performance metrics, the result can be a 'Tower of Babel' that precludes valid benchmarking. This article presents a case study of the Florida Benchmarking Consortium (FBC), a group of some 48 local governments that have come together in an attempt to develop common service definitions and metrics in order to facilitate benchmarking. Copyright © 2010 Inderscience Enterprises Ltd.
Publication Date
1-1-2010
Publication Title
International Journal of Public Sector Performance Management
Volume
1
Issue
4
Number of Pages
376-389
Document Type
Article
Personal Identifier
scopus
DOI Link
https://doi.org/10.1504/IJPSPM.2010.033227
Copyright Status
Unknown
Socpus ID
77952350861 (Scopus)
Source API URL
https://api.elsevier.com/content/abstract/scopus_id/77952350861
STARS Citation
Martin, Lawrence L. and Mikovsky, Laura P., "Comparative Performance Measurement In Decentralised Systems: The Case Of The Florida Benchmarking Consortium" (2010). Scopus Export 2010-2014. 1459.
https://stars.library.ucf.edu/scopus2010/1459