Title

Comparative Performance Measurement In Decentralised Systems: The Case Of The Florida Benchmarking Consortium

Keywords

Benchmarking; FBC; Florida Benchmarking Consortium; Local government; Performance measurement; USA

Abstract

Performance measurement has become an established means by which local governments worldwide strive to improve public services. In the United States of America (USA), performance measurement is frequently combined with benchmarking. Benchmarking presupposes comparability of services and performance metrics. When each local government is free to create its own performance measurement system and select its own performance metrics, the result can be a 'Tower of Babel' that precludes valid benchmarking. This article presents a case study of the Florida Benchmarking Consortium (FBC), a group of some 48 local governments that have come together in an attempt to develop common service definitions and metrics in order to facilitate benchmarking. Copyright © 2010 Inderscience Enterprises Ltd.

Publication Date

1-1-2010

Publication Title

International Journal of Public Sector Performance Management

Volume

1

Issue

4

Number of Pages

376-389

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1504/IJPSPM.2010.033227

Socpus ID

77952350861 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/77952350861

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