Title

The Development And Evaluation Of The Perceptions Of Competence And Responsiveness Scale

Keywords

Competence; Psychometric analysis; Responsiveness; Service quality; Social service agency

Abstract

The objective of this study was to assess the validity and reliability of a new scale designed to capture perceptions of public agency competence and responsiveness. The initial version, consisting of 20 items, was administered to 134 graduate students. Following exploratory factor analysis, the final model consisted of 8 items and 2 factors: one representing competence and the other representing responsiveness. This model explained 50% of the variance. The measure demonstrated both convergent validity (r =-.219) and internal consistency (β =.81). This measure has the potential for applications in research projects involving perceptions relevant to support for various human service configurations. © Taylor & Francis Group, LLC.

Publication Date

3-1-2010

Publication Title

Journal of Social Service Research

Volume

36

Issue

2

Number of Pages

118-127

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1080/01488370903578041

Socpus ID

76149138029 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/76149138029

This document is currently not available here.

Share

COinS