Title
The Development And Evaluation Of The Perceptions Of Competence And Responsiveness Scale
Keywords
Competence; Psychometric analysis; Responsiveness; Service quality; Social service agency
Abstract
The objective of this study was to assess the validity and reliability of a new scale designed to capture perceptions of public agency competence and responsiveness. The initial version, consisting of 20 items, was administered to 134 graduate students. Following exploratory factor analysis, the final model consisted of 8 items and 2 factors: one representing competence and the other representing responsiveness. This model explained 50% of the variance. The measure demonstrated both convergent validity (r =-.219) and internal consistency (β =.81). This measure has the potential for applications in research projects involving perceptions relevant to support for various human service configurations. © Taylor & Francis Group, LLC.
Publication Date
3-1-2010
Publication Title
Journal of Social Service Research
Volume
36
Issue
2
Number of Pages
118-127
Document Type
Article
Personal Identifier
scopus
DOI Link
https://doi.org/10.1080/01488370903578041
Copyright Status
Unknown
Socpus ID
76149138029 (Scopus)
Source API URL
https://api.elsevier.com/content/abstract/scopus_id/76149138029
STARS Citation
Steen, Julie A.; Smith, Scott; and Jackson, D. Lynn, "The Development And Evaluation Of The Perceptions Of Competence And Responsiveness Scale" (2010). Scopus Export 2010-2014. 1485.
https://stars.library.ucf.edu/scopus2010/1485