Title
Customer-Centered Design Of Service Organizations
Keywords
Customer-centered approach in service systems design and modeling; Customer-centered design of service organizations; Customer-centered service systems (CCSS) process planning - role in service systems projects; Customer-centered service systems (HCSS) design components; Service design
Publication Date
1-4-2010
Publication Title
Introduction to Service Engineering
Number of Pages
177-206
Document Type
Article; Book Chapter
Personal Identifier
scopus
DOI Link
https://doi.org/10.1002/9780470569627.ch9
Copyright Status
Unknown
Socpus ID
84885736657 (Scopus)
Source API URL
https://api.elsevier.com/content/abstract/scopus_id/84885736657
STARS Citation
Karwowski, Waldemar; Salvendy, Gavriel; and Ahram, Tareq, "Customer-Centered Design Of Service Organizations" (2010). Scopus Export 2010-2014. 1559.
https://stars.library.ucf.edu/scopus2010/1559