Title

Lean Service

Keywords

Concept of tailored business streams (TBS); Customer service and service quality; Lean and six sigma fundamental concepts; Lean service - application of lean principles in service environments; Yardstick for competitiveness in service processes

Publication Date

1-4-2010

Publication Title

Introduction to Service Engineering

Number of Pages

379-402

Document Type

Article; Book Chapter

Personal Identifier

scopus

DOI Link

https://doi.org/10.1002/9780470569627.ch18

Socpus ID

84885705745 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84885705745

This document is currently not available here.

Share

COinS