Title

Real-Time Assignment Of Due Dates Within Workflow Management Systems

Keywords

Discrete-event simulation; Due date quoting; Workflow management systems

Abstract

This research presents the application of real-time simulation to assign due dates within a multiprocessor, electronic workflow management system. The workflow system under study accepts from customers external requests (called orders) for work to be done. Upon receiving an order from a customer, the workflow system immediately quotes that customer a date by when the review of the order will be completed and a customized proposal against the order is generated. The customer fully expects the review of the order to be completed by the due date, and severe penalties are incurred if the review is completed before or after the quoted due date. Therefore, accurate determination of due dates for the delivery of this service is critical. The authors present an innovative approach to perform real-time sequencing of customer orders. Using forecasting and curve-fitting concepts with embedded discrete-event simulation, the approach minimizes the deviation between actual proposal delivery dates and the quoted due dates.

Publication Date

1-1-2011

Publication Title

61st Annual IIE Conference and Expo Proceedings

Number of Pages

-

Document Type

Article; Proceedings Paper

Personal Identifier

scopus

Socpus ID

84900311523 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84900311523

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