Title

A Focus Group Study Of Rural Health Clinic Performance

Keywords

organizational effectiveness; organizational efficiency; organizational performance; primary health care; rural health clinics (RHCs)

Abstract

Rural health clinics (RHCs) provide primary health care services to the medically underserved in US rural areas. Although they face unique operational challenges, little research has been conducted to identify factors that contribute to RHC performance (efficiency and effectiveness). To identify such factors as viewed from a management perspective, focus groups were conducted of a national random sample of RHC administrators and managers. Factors identified as contributing to RHC efficiency were (1) sufficient and competent staff and (2) technology, particularly electronic medical record systems. Those contributing to RHC effectiveness were (1) ongoing communication with the community and (2) cooperative and/or satisfied staff. Copyright © 2011 Wolters Kluwer Health. Lippincott Williams & Wilkins.

Publication Date

4-1-2011

Publication Title

Family and Community Health

Volume

34

Issue

2

Number of Pages

111-118

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1097/FCH.0b013e31820de9fd

Socpus ID

79952982285 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/79952982285

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