Title
Designing Products To Evoke An Emotional Connection In Users
Abstract
Nowadays, companies are building products (e.g. iPhone, Wii, Xbox360, 1.2'' Flat Panel TVs, Dyson Ball™, etc.) that literally strike at the heart-strings of users through the emotional connection they seek to establish with customers. It is no longer just about ease of use, usefulness, satisfaction, functionality, but more around building holistic experiences that differentiate products/services and create a strong emotional attachment. In this panel we hope to bring greater awareness of this topic and discuss how the Human Factors community can play a more prominent role in developing products and services that deliver a "wow" experience. Copyright 2010 by Human Factors and Ergonomics Society, Inc. All rights reserved.
Publication Date
12-1-2010
Publication Title
Proceedings of the Human Factors and Ergonomics Society
Volume
3
Number of Pages
1747-1751
Document Type
Article; Proceedings Paper
Personal Identifier
scopus
DOI Link
https://doi.org/10.1518/107118110X12829370090568
Copyright Status
Unknown
Socpus ID
79953093406 (Scopus)
Source API URL
https://api.elsevier.com/content/abstract/scopus_id/79953093406
STARS Citation
D'Souza, Melroy E.; Hancock, Peter A.; Hoonhout, Henriette C.M.; Krout, Kelly; and Ohme, Phillip J., "Designing Products To Evoke An Emotional Connection In Users" (2010). Scopus Export 2010-2014. 428.
https://stars.library.ucf.edu/scopus2010/428