Title

The Florida Benchmarking Consortium

Keywords

benchmarking; Florida Benchmarking Consortium; performance measurement

Abstract

This case study describes how local governments in Florida have come together to create the Florida Benchmarking Consortium (FBC), a performance measurement and benchmarking system that utilizes common services, service definitions, and performance metrics. The adoption of a common approach made it possible to avoid many of the challenges that confront local governments when they create their own unique stand-alone performance measurement and benchmarking systems, but the FBC nonetheless has had to overcome four major challenges pertaining to (1) membership, (2) service metrics vs. community metrics, (3) developing a balanced set of performance metrics, and (4) the actual utilization of performance measurement data for benchmarking purposes. © 2012 M.E. Sharpe, Inc. All rights reserved.

Publication Date

9-1-2012

Publication Title

Public Performance and Management Review

Volume

36

Issue

1

Number of Pages

124-137

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.2753/PMR1530-9576360106

Socpus ID

84867358588 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84867358588

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