Title

Communiinvestigating Web 2.0 Application Impacts On Knowledge Workers' Decisions And Performance

Keywords

Continuance Use; Hedonic Performance; Knowledge Management Performance; Satisfaction; Utilitarian Performance; Web 2.0

Abstract

Web 2.0 applications (such as blogs, wikis, and group messaging) have been widely adopted by organizations to enhance the effectiveness of internal communication and improve knowledge management within the organization. However, predictors that impact Web 2.0 continuous use within the organization and knowledge management performance have been neither well defined nor well understood in academia and practice. This paper empirically investigates the impact of hedonic and utilitarian performance on continual usage intention of Web 2.0 applications within the organization, and then examines continuance use decision impact on knowledge management performance. The authors' results are useful in developing guidelines and strategies to increase the likelihood of Web 2.0 continuance use and to improve its positive impact within the organization. Copyright © 2012, IGI Global.

Publication Date

10-1-2012

Publication Title

Information Resources Management Journal

Volume

25

Issue

4

Number of Pages

65-83

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.4018/irmj.2012100104

Socpus ID

84870266154 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84870266154

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